Privacy policy

PRIVACY POLICY — YU GLOWING

Last updated: June 2026

Overview

At Yu Glowing, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us. By using our website, you agree to the terms outlined in this policy.

1. Who are we?

Yu Glowing is an online store dedicated to providing high-quality hair care products. We are committed to handling your personal data with care and in full compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

2. What information do we collect?

When you visit our website or place an order, we may collect the following information:

  • Your full name, email address, phone number and delivery address
  • Your order details including products purchased and order value
  • Payment information — your payment is processed securely through our payment providers. We do not store your full payment details on our servers
  • Technical information such as your IP address, browser type and the pages you visit on our website
  • Cookies and similar tracking technologies to improve your browsing experience

3. Why do we collect this information?

We collect and use your personal information for the following purposes:

  • To process and fulfil your order as quickly and accurately as possible
  • To send you order confirmations, shipping updates and tracking information
  • To respond to any questions, complaints or support requests you may have
  • To improve the performance and user experience of our website
  • To comply with our legal and financial obligations

We will never use your personal information for any purpose that is not listed above without first obtaining your consent.

4. Who do we share your information with?

We only share your personal information with trusted third parties who are essential to running our business and fulfilling your order:

  • Shopify — our e-commerce platform that manages our webstore and processes orders
  • Our fulfillment partner — to prepare and ship your order to your delivery address
  • Payment providers — such as Visa, Mastercard or PayPal, to securely process your payment

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws. We do not sell, trade or rent your personal information to any other parties.

5. Cookies

Our website uses cookies to ensure you have the best possible experience. Cookies are small text files stored on your device that help us remember your preferences and analyse how our website is used. You can choose to disable cookies through your browser settings at any time, though some features of our website may not function correctly as a result.

6. How long do we keep your information?

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Financial and order records may be kept for up to 7 years in accordance with legal obligations. Once your data is no longer needed, it is securely deleted from our systems.

7. Your rights under GDPR

As a resident of the European Union, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to request corrections to any inaccurate or incomplete data
  • The right to request the deletion of your personal data
  • The right to object to how we use your data
  • The right to withdraw your consent at any time

To exercise any of these rights, please contact us at support.yuglowing@gmail.com. We will respond to your request within 30 days.

8. Data security

We take the security of your personal data seriously. Our website uses SSL encryption to protect your information during transmission, and we implement appropriate technical and organisational measures to prevent unauthorised access, loss or misuse of your data.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date. We encourage you to review this page periodically to stay informed.

10. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

📧 support.yuglowing@gmail.com

We are happy to help.